Feedback on Introduction to professional boundaries courses

I discovered the Clinic for Boundary Studies whilst investigating training possibilities for boundaries training for Ministers in the United Reformed Church (URC). The website let me know that this organisation understood boundaries in the widest possible sense whilst at the same time, wasn’t afraid to name quite specific boundary violations. Further telephone calls and references affirmed my perception and we were delighted to contract training. The quality of the training was noted as excellent for URC members who attended in London. Beyond this, however, the clinic worked with one of our regional training officers to amend the training, adding in some more specific denominational issues and scenarios, and then delivered the training. This has been reported formally and informally as excellent work, from which a significant number of our ministers (and therefore members) has benefitted. We are in present conversations about developing even more bespoke training which we can offer not just to ministers, but also across a range of people in different roles in the URC. This has been good value for money and it has been good to be in such open and constructive dialogue. I, and the URC, recommend the Clinic without reservation.
— Revd Elizabeth Gray-King Education & Learning Programme Officer United Reformed Church - July 2016
The workshop on Professional Boundaries presented by Jonathan Coe to Gloucestershire Counselling Service was very well received. Participants commented on the professional presentation of difficult subjects and how inclusive and containing the presenter was. The session helped counsellors to widen their viewpoints on boundary issues and raised many questions and much fruitful discussion. The day was very valuable.
— Mike Keating, Forum Co-ordinator for Gloucestershire Counselling Services, March 2015
Really useful to go through boundaries, their importance and discuss real examples. The film clip was great to illustrate the behaviours we’d discussed. Relevance to interaction with patients/colleagues much greater than I’d expected. The board game was a fun way to think through a range of scenarios, so much is in the detail. How to use self-disclosure effectively was particularly useful.
— Anaesthetist March 2015
This has been a very revealing day and has made me think about a lot of the subject matter raised. The style is good, especially the ‘audience participation’ and the board game was particularly useful; as it made us really think about each issue, and the implications and potential impact. I think self-disclosure is a huge subject and you could probably run a whole day course on this.
— Clinical Advisor to NHS England, January 2015
An excellent and enjoyable course with the trainer focusing on the topics most relevant to our organisation. The course had a very positive impact on all attendees, equipping everyone with the necessary understanding and awareness of how they deal with professional boundaries in the context of their own role within the Hospice. Many thanks to the Clinic for Boundaries Studies for a very worthwhile day.
— Brother Jakob, Hospice Manager, Skanda Vale Hospice, January 2015
Really good – fantastic insight into boundary issues previously hadn’t thought about or considered.

Great value thanks. Really pithy stuff so could have been very dry but your presentation skills were excellent so it was easy to engage.

Engaging, amusing, relevant. Brought own experiences into the course well. A really useful resource for us to use in performance management.

Thoughtful and plenty of emotional intelligence. Despite high level experience in room demonstrated expert knowledge.

Really relaxed teacher/facilitator. Experience and knowledge second to none.

Good use of illustrations |(i.e. ‘this case...’). Felt like what you were saying mattered and interested you. You made the time fly by.

Very relevant to the role/purpose of NHS England employment processes.
— Health Education England South-West May 2014
The day flew by.

Thank you for making this course so interactive. Active learning at its best.

I welcomed the facilitators style and responses to the group, encouraging – actively promoting discussion and sharing of experiences.

Felt this training was very helpful. This should be compulsory for all professional and support staff (also students) involved in patient care. Interested in psychological dynamic/reasons why boundaries are being brought into question. Great balance in how course was delivered – found interactive focus most beneficial.

Facilitation of course was excellent, encouraging an open honest discussion of issues which was particularly useful, underlining the need to discuss issues within the team and not to work in isolation.

I was quite relaxed even blasé about it until this course highlighted the pitfalls and I will be amending my Facebook account when I get home! I felt it was run in a friendly and relaxed way and I felt the trainer was well informed and fluid in his cascade of information.

This is an aspect of my work like that I have never had the opportunity to explore or receive training in previously. The material was interesting, challenging and thought-provoking. This was a thoroughly enjoyable day that will last with me for a long time.

Excellent day – thought-provoking. Style and pace of delivery very good. Great teacher!
— Cornwall Foundation Trust May and October 2013
A very useful day – changed my awareness of social media + developed my understanding of professional boundaries. An excellent course that I feel all medical staff should attend.

Good breadth of coverage with really thought-provoking scenario’s that accelerate exposure and education well beyond the pace in the real clinical environment. very beneficial to be given the opportunity to consider these issues in this context.
— St George’s June 2013
An absolutely brilliant course – one which I would now highly recommend to ALL my medical colleagues as it opened my eyes to how many daily clinical encounters involve delicate handling of the boundaries without necessarily being aware of this.

The facilitator balanced support and assertiveness well in managing an engaged but nevertheless challenging group and this was also a learning experience.

Interesting points discussed, especially liked the “cards” session in the afternoon.

I really enjoyed this course and if there was a longer one I would attend. It is very relevant to Palliative Medicine, team working and self-preservation. Cannot fault it. Group was chatty, but well controlled by facilitator. Thank you.
— London Deanery Professional Support Unit March/June 2013
I attended the introduction to boundaries and the one on personal and professional values for completely different reasons. However, as soon as we were half way through the day on values I could see that the two issues were inextricably linked.

If you look at many of the diagrams about organisational culture, and leadership and management, shared values is at the centre of the various diagrams. If we are working in an organisation and don’t share its values this is when things can fall apart for us, personally and professionally.

What drives us (our value system) and our own experiences, affects everything we do, including our attitudes to boundaries.

For me the values course was life changing and life enhancing. I would highly recommend that everyone who does the boundaries course also goes that little deeper and does the values course. If you understand yourself better, and how that affects you professionally, it will enhance the service you give, or are employed to give, to others. It will also potentially change your life too!
— Jan Murphy, Children and Youth Development Officer and Safeguarding Officer, South Western Synod United Reform Church, March 2015
Very knowledgeable facilitator with a good, didactic style and appropriate use of paradigms. Useful learning points re clinical boundaries that I believe will prove a valuable tool to my day to day practice. I particularly enjoyed the use of a “psychodynamic” approach to clinical boundaries.
— STS in Psychiatry March 2015
It has been a great course. As a student in mental health nursing I have learnt a lot and will apply it to practice. The facilitator engaged with us all the way, involved us in activities which made us aware of/think of our professional boundaries. Very good session. The facilitator has very good skills and is knowledgeable about the area.
— Student nurse March 2015
Very useful day – rich debate, really made me think about potential issues in my own role and when I sit on the PAG. Case studies very helpful especially the delivery of the cases. The game was excellent.
— Quality and Safety Manager NHS England, January 2015
In the course of training it became very clear that boundary crossing and violation present issues that appraisers need to fully understand if their appraisal of colleagues is to be effective. Practical examples of how these arise were particularly useful and the discussions that followed were engaging and informative.

The facilitator was thoroughly familiar with his material and the balance between the input of theory and discussion of how to put it into practice, which was done in small groups, was well judged.
— Mike Perring, Independent Doctors Federation October 2014
Since the workshop, I have incorporated “Professional boundaries” as a regular teaching topic for my medical students and junior doctors under my supervision. I have also used [the Clinic’s] free on line teaching module on the London Deanery site with medical students with very good success. The workshop was a success and we thank you again for it.
— Dr Teresa Borrell, Consultant Psychiatrist, North East London Mental Health Foundation Trust August 2013
[...] the workshop based learning we undertook with the CfBS was not only enjoyable and instructive but also supported us to ensure that professional and personal boundary issues are referenced at multiple levels within our part of the organisation.

We have included the issue in our local induction processes and nurse line management guidance; we are planning a series of awareness raising sessions for all disciplines of staff, clinical and non-clinical, including HR and staffside colleagues facilitated by the individuals who attended the 2 workshop days.

We have produced posters highlighting the importance of maintaining appropriate boundaries. [We aim] to formulate a policy document for mental health services within our Board.
— Linda Hall, Area Senior Nurse, NHS Greater Glasgow and Clyde 2011
Course was concise, interesting and very informative. Very worthwhile.

The course content was challenging and very thought provoking. I really enjoyed the exercises, particularly the ‘board game’ – excellent discussion in the group I was part of – thank you.

This kind of course would have been useful earlier in my career. It should be cascaded to all front line staff [..] and [s]hould be in trust induction. As a clinician I think refresher courses should be organised because we rarely have time in our busy, overstretched working lives to sit back and consider implications of boundaries.

Very positive and thorough approach to the subject, with a good variety of learning styles and media. Focused on positively assuring maintenance of professional boundaries through heightened awareness of potential pitfalls and thinking of actual points to maintain safety. Gave full consideration to the complexity of issues rather than trying to provide pat ‘rules’ or answers. Many thanks!
— Health and Social Care Board of Northern Ireland June 2013
A brilliant facilitator.

The course has been so very informative. I came looking for clarification on self-disclosure and feel like I have a much better understanding of this and many other boundary issues. The course was very interactive and stimulating. Not boring!!

All issues discussed today were of paramount importance. It was helpful to gain refresher review of these issues and to share and learn new ways of resolving these issues as they come up in my therapy sessions with clients.

It was informative, enjoyable and presented in a way that promoted the sharing of ideas appropriately in a manner that made it easier to take in the information.
— National Counselling Society CPD day March 2013
Mix of activity, materials used and knowledge /reflection of facilitator GOOD. He was able to sum up points well, manage group discussions/interactions and get more detailed thought/discussion from group.

The interactive style of the training is really positive and welcoming.

The game was received well and was interesting enabling colleagues to share/disagree/debate/conclude. Made me aware of topics I hadn’t really considered important.

Liked the exercise on the power of people in certain jobs – had never really considered this before!
— Youth Support Service Slough Borough Council Sept/Oct 2013